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Involving All Our Communities

Equality and Diversity


The CCGs are committed to promoting and embedding a culture of Equality and Diversity within all areas of the work we do; for our staff, service users and the local population. The culture within the CCG is underpinned by the core values of the NHS Constitution including respect and dignity, compassion and inclusion.


As an organisation we aim to:


For Service Users

  • Endeavour to ensure that patients and their carers have a positive experience of care where they are listened to, respected and have their privacy and dignity is prioritised
  • Where experiences have not been positive, work with partner organisations to ensure issues are handled respectfully and efficiently
  • Promote equality between people who share a relevant characteristic and those who do not share it
  • Provide information to our patients and members of the public in accessible formats
  • Commission services that are designed and procured to meet the health needs of local communities, promotes wellbeing, and reduces health inequalities or accessibility
  • Protects people from discrimination and create an environment of fairness and respect where people are confident in all aspects of their diversity, especially ensuring that services consider the impacts of care on the protected characteristics as detailed in the Equality Act 2010 Ensure staff fully understand the principles of equality, diversity and inclusion;
  • For Staff
  • Empower our staff to challenge prejudice and make reasonable adjustments in their own work areas
  • Provide opportunities for staff to share their experiences and opinions and enable staff to raise concerns when discrimination occurs
  • Ensure that the environment in which our staff work which is free from unlawful discrimination
  • Provide leadership which promotes a culture of equality, diversity and inclusion which runs as a golden thread through mainstream business
  • Protects people from discrimination and ensure all our undertakings consider the impact on the protected characteristics as detailed in the Equality Act 2010


Further details may be found in our Quality Strategy 2017-19.  

The Clinical Commissioning Groups recognise their responsibilities to providing healthcare and related services which are equally accessible and appropriate to everyone within the community which we serve. We will do this by engaging with our communities and being inclusive, involving our ‘underserved’ groups and individuals that are not as well engaged in the NHS as others.   Specific examples of work undertaken included;

  • Development of a Homelessness Directory for agencies to support signposting for some of the most vulnerable people in our community
  • A series of Protected Learning Time (PLT) Sessions have been delivered to over 300 non-clinical staff working in primary care looking at the specific needs of people Black and Asian Minority Ethnic (BAME) community, people with a disability and the deaf community when they visit a GP surgery.  The presentations for the PLT sessions may be found below;


Examples of some of the pledges made by participants include;



NHS Choices
NHS England
Department of Health
disabled Go
Better Together
The NHS is 70 years old